Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Featured Offers
Lenovo Yoga ANC Wireless Bluetooth / USB Type-C Headphones
| Condition | |
|---|---|
| Color |
Grey |
| Cable Length |
1.3 Meters |
| Form Factor |
Over Ear |
| Microphone |
Omni-Directional |
| Connectivity |
USB ,Bluetooth® 5 |
| Compatibility |
Android ,Linux ,macOS ,Windows ,Chrome OS |
| Input Impedance |
32 Ohms |
| Mic Sensitivity |
-36 dB |
| Headphone Sensitivity |
111 dBm +/- 3 dBm |
| Mic Frequency Response |
100 Hz – 16 KHz |
| Headphone Frequency Response |
20 Hz – 20 kHz |
| Controls |
Volume Controls ,Mic Switch ,Power Switch ,Multi-function button ,ANC Button |
| Battery Capacity |
800 mAh |
| Est. Battery Life |
Up to 14 Hours |
| Battery Recharge Time |
3 Hours |
| Add. Features Additional Features. |
Compact carrying case ,USB A to USB-C cable |
| Warranty |
Returns Accepted |
HP 85A Original LaserJet Toner Cartridge (CF285A) – Black
APC Smart-UPS, 3kVA, Line-Interactive with LCD Interface
| Dimensions | 54.4 × 19.7 × 43.5 cm |
|---|---|
| Condition | |
| Color |
Black |
| UPS Type |
Line Interactive |
| Power |
2,100 Watts |
| Rated Power |
3,000 VA |
| Battery Life Exp. Battery Life Expectancy |
3-5 Years |
| Battery Type |
Lead-Acid Battery |
| Battery Recharge Time |
3 Hours |
| Voltage |
230 Volts |
| Output Voltage |
230 Volts |
| Input Connection Type |
IEC 320 C20 |
| Output Connection Type |
x1 IEC 320 C19 ,x8 IEC 320 C13 |
| Wave Type |
Sine Wave |
| Connectivity |
Ethernet ,USB |
| Warranty |
6 Months Warranty |
Monkii Shimmering Glitter Water Wave Patterned iPhone Case
TP-Link AC1200 Wireless MU-MIMO Gigabit Indoor/Outdoor Access Point
| Dimensions | 4.5 × 21.57 × 3.77 cm |
|---|---|
| Condition | |
| Color |
White |
| Operating System |
Omada |
| No. of LAN Ports |
1 LAN Port |
| Network Interface |
Integrated 10/100/1000 GbE LAN |
| Connectivity |
Wi-Fi® |
| Application Applicable use cases. |
Indoor ,Outdoor |
| Antena Type |
Outdoor, ominidirectional: 2.4GHz: 2x 3 dBi ,Outdoor, ominidirectional: 5GHz: 2x 4dBi |
| Frequency Range |
2.4 GHz ,5 GHz |
| Polarization |
Vertical |
| Supported Standards |
IEEE 802.11a/b/g/n/ac |
| Signal Rate |
802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11ac: 5G:6.5 Mbps to 867Mbps(MCS0-MCS9,NSS = 1 to 2 VHT20/40/80) 2.4G:78Mbps to 300Mbps (MCS8-MCS9 VHT20/40, NSS=1 to 3) ,802.11b: 1, 5.5, 11Mbps ,802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11n: 6.5 Mbps to 300 Mbps (MCS0-MCS15, VHT 20/40) |
| Wireless Functions |
Airtime Fairness ,Automatic Channel Assignment ,Band Steering ,Beamforming ,Enable/Disable Wireless Radio ,Load Balance ,MU-MIMO ,Multiple SSIDs ,QoS (WMM) ,Rate limiting ,Reboot Schedule ,Transmit Power Control (Adjust Transmit Power on dBm) ,Wireless Schedule ,Wireless Statistics based on SSID/AP/Client |
| No. of SSIDs |
16 |
| Security Protocols |
WEP 128-bit ,WEP 152-bit ,WEP 64-bit ,WPA ,WPA2-Enterprise |
| Wireless Security |
Wireless Isolation Between Clients ,SSID to VLAN Mapping ,Rogue AP Detection ,Captive Portal Authentication ,Access Control ,Wireless Mac Address Filtering ,802.1X Support |
| Power |
10.5 Watts |
| Power Supply |
802.3af/A PoE |
| Transmission Power |
CE: <20 dBm (2.4 GHz, EIRP), <27 dBm(5 GHz, EIRP) ,FCC: <23 dBm (2.4 GHz), <22 dBm(5 GHz) |
| Mounting |
Pole Mounting ,Wall Mounting |
| Mounting Kits |
Included |
| Concurrent Clients |
220+** |
| Storage Temperature |
40℃~70℃ (-40℉~158℉) |
| Storage Humidity |
5%~90% non-condensing |
| Operating Temperature |
0℃~40℃ (32℉~104℉) |
| Operating Humidity |
10%~90% non-condensing |
| Warranty |
12 Months Warranty |
HP P24v G5 23.8″ Full HD Monitor – HDMI, VGA, 250 nits, 75Hz
| Color |
Black |
|---|---|
| Condition | |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Add. Features Additional Features. |
Detachable stand |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Contrast Ratio |
3000:1 |
| Peak Brightness |
250 Nits |
| I/O Ports |
1x HDMI 1.4 ,1x VGA |
| Screen Treatment |
Anti-Glare |
| Viewing Angle In its simplest terms, viewing angle is defined as the maximum angle at which a display can be viewed without losing brightness or experiencing color shifts. Optimal or ideal viewing can be defined as watching TV directly in front of the screen at eye level (0° below). |
178º |
| Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. |
16:9 |
| Backlight Type |
Edge-lit |
| Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. |
75Hz |
| Latency Monitor latency, also known as input lag, is the delay between the source of the input eg. keyboard, mouse, remote, controller and the display of the image on a monitor or a TV. In other words, it is the time it takes from when a GPU sends a signal to the monitor, for the TV or monitor to display that frame. |
5 Milliseconds ,with overdrive |
| Warranty |
12 Months Warranty |
Call of Duty®: Modern Warfare® III Standard Edition PlayStation 5® Disc
Toshiba Canvio Basics 2 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTP320EK3AA)
| Dimensions | 3.8 × 11.1 × 14.1 cm |
|---|---|
| Color |
Black |
| Condition | |
| Application Applicable use cases. |
External |
| HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. |
2 TB |
| Power |
900mA |
| Power Supply |
USB Bus Power |
| USB Standard |
USB 3.2 Gen 1 |
| Form Factor |
2.5" |
| USB Type |
Type A to Micro-B |
| USB Cable |
Included |
| Transfer Rates |
~ 5.0 Gbit/s |
| File System |
NTFS (MS Windows) Requires reformatting for Mac OS |
| Configuration |
Plug n' Play |
| Compatibility |
Gaming Consoles ,Linux ,macOS ,Windows |
| Warranty |
Returns Accepted |
