Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Need Help?
Connect With Us
Featured Offers
EPSON EcoTank L3250 Compact Wireless Multifunction Printer
SKU:
EP-C11CJ67408
| Dimensions | 34.7 × 37.5 × 17.9 cm |
|---|---|
| Color |
Black |
| Condition | |
| Functions |
Copy ,Scan |
| Print Technology |
Epson Micro Piezoâ„¢ Print Head |
| Color Output |
Black ,Color |
| Print Speed |
Up to 33 ppm |
| Paper Size |
A4 ,A5 ,A6 ,B5 ,C6 Envelope ,DL Envelope ,Legal ,Letter ,No. 10 Envelope |
| Display Type |
LED |
| Compatibility |
Windows ,MacOS X 10.6.8 or later |
| Connectivity |
Wi-Fi Direct ,Wi-Fi® |
| Warranty |
6 Months Warranty |
| No. Of Print Cartridges |
x1 Black ,x1 Cyan ,x1 Magenta ,x1 Yellow |
| Media Types |
Envelope ,Label ,Plain Paper |
| Scanner Type |
Flatbed |
| Scan File Formats |
BMP ,JPEG ,Multi-TIFF ,PICT ,PNG ,TIFF |
| Scan Resolution |
Up to 1200 x 1200 dpi |
| Add. Features Additional Features. |
Epson Smart Panel App ,Epson Connect |
FitKids Original 95534 Black Genuine Leather Boys Ankle Boots
K799.99
Select options
This product has multiple variants. The options may be chosen on the product page
SKU:
95534-B
FitKids Original HY617-7B Black Patent Leather Girls Shoes
K799.99
Select options
This product has multiple variants. The options may be chosen on the product page
SKU:
HY617-7B-G
Stellar Blade Standard Edition PlayStation 5® Disc
SKU:
STEBDSE125-DC
HP ProOne 240 G10 23.8″ Desktop PC – Intel® Coreâ„¢ i5 13th Gen, 8GB, 512GB SSD
K26,699.99
SKU:
9H6H5ET#BH5
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
|---|---|
| Integrated Graphics |
Intel® Iris® Xᵉ Graphics |
| RAM Random Access Memory |
8GB |
| Color |
White |
| Condition | |
| Operating System |
FreeDOS |
| Form Factor |
All-In-One |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Peak Brightness |
250 Nits |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Processor |
Intel® Core™ i5-1335U |
| Processor Family |
13th Gen Intel® |
| CPU Frequency |
1.30 GHz |
| CPU Threads |
12 Threads |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
10 Cores |
| Chipset |
Intel® Integrated SoC |
| Max Turbo Frequency |
Up to 4.60 GHz Max Boost Clock |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 SODIMM Slots |
| Inc. Accessories |
Wired Keyboard ,Wired Optical Mouse ,Power Cord |
| Add. Features Additional Features. |
x1 3-in-1 SD Card Reader ,x1 HDMI 1.4b ,x1 RJ-45 ,x1 Power Connector ,x2 USB 2.0 ,x2 USB 3.2 Gen 1 ,1 headphone/microphone combo |
| TPM Module |
TPM 2.0 |
| Warranty |
12 Months Warranty |
| Connectivity |
Ethernet ,Bluetooth® 5.3 ,Wi-Fi® |
| Optical Drive |
Yes |
FitKids Original RE61710P Black Patent Leather Boys Shoes
K799.99
Select options
This product has multiple variants. The options may be chosen on the product page
SKU:
RE61710P-B
Toshiba Canvio Basics 1 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTP310EK3AA)
K2,099.99
SKU:
HDTP310EK3AA
| Dimensions | 3.8 × 11.1 × 14.1 cm |
|---|---|
| Color |
Black |
| Condition | |
| Application Applicable use cases. |
External |
| HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. |
1 TB |
| Power |
900mA |
| Power Supply |
USB Bus Power |
| USB Standard |
USB 3.2 Gen 1 |
| Form Factor |
2.5" |
| USB Type |
Type A to Micro-B |
| USB Cable |
Included |
| Transfer Rates |
~ 5.0 Gbit/s |
| File System |
NTFS (MS Windows) Requires reformatting for Mac OS |
| Configuration |
Plug n' Play |
| Compatibility |
Gaming Consoles ,Linux ,macOS ,Windows |
| Warranty |
Returns Accepted |
EA Sports™ FC 26 Standard Edition PlayStation 5® Disc
SKU:
EASFC26110-DC
| Condition | |
|---|---|
| Genres |
Sport |
| Release Date |
September 26, 2025 |
| Languages |
Arabic ,Chinese (Simplified) ,Chinese (Traditional) ,Czech ,Danish ,Dutch ,English ,French ,German ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Portuguese – Brazil ,Russian ,Spanish ,Swedish ,Turkish |
| Publishers |
Electronic Arts Inc |
| Developers |
Bright Future ,EA Vancouver |
Elden Ring Standard Edition PlayStation 4® Disc
SKU:
ELDRNG64SE-DC






