Last Updated on May 20, 2025
1. Introduction
At Outlet Store ZM, we strive to provide a satisfying shopping experience for our customers. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free process. This overview outlines our refund policy to ensure transparency and clarity for all our customers. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, please ensure that you meet the following criteria:
- The product was purchased directly from Outlet Store ZM.
- You have proof of purchase, such as an order number and/or receipt.
- The return or refund request is made within 5 calendar days from the date of delivery.
3. Valid Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, we will gladly provide a refund or replacement.
- Incorrect Product: In the event that you receive the wrong product or an item different from what you ordered, we will offer a refund or exchange.
4. Refunds for Canceled Orders
4.1. Refund Eligibility
Upon canceling an eligible order, you will be entitled to a refund. The refund amount will depend on the payment method used and any applicable fees or charges.
4.2. Refund Process
- If you paid for the order using a credit/debit card or an online payment platform, the refund will be issued back to the original payment method used during the purchase.
- If you paid through other means, such as cash on delivery or bank transfer, our customer support team will provide instructions on how to facilitate the refund process.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us of your intention to return the product.
- Provide details of the order, including the order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if required.
- Carefully package the product in its original condition, including all accessories and packaging materials.
- Ship the product back to us using a reliable shipping method, and retain the tracking details for reference.
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Depending on the reason for the return, we will process a refund, replacement, or exchange within 7 business days. If a refund is issued, it will be processed using the original payment method unless otherwise. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
|
Payment Method |
Processing Period |
In-Store Credit |
Instant Refund |
|---|---|
|
Cash |
24 Business Hours |
|
Mobile Wallets |
2-3 Business Days |
|
Credit/Debit Card |
7-14 Business Days |
6. Exceptions And Limitations​
The following exceptions and limitations apply to our refunds and returns policy:
- Clearance Sale Items: Certain items marked as "Clearance Sale" or "Returns Not Accepted" are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Return Shipping Costs: While we strive to provide free return shipping whenever possible, in some cases, return shipping costs may be the responsibility of the customer. We will inform you of any applicable charges during the return process.
- Used or Altered Products: Products that have been used, altered, or modified may not be eligible for return or refund unless they are defective.
- Discretionary Refunds: The decision to issue a partial refund is at the sole discretion of Outlet Store ZM and will be assessed on a case-by-case basis.
7. Contact Details
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team via hello@outlet.co.zm. We are here to help and will be happy to address any concerns you may have.
8. Amendment And Updates​
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on the Service.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Featured Offers
Toshiba Canvio Basics 4 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTP340EK3CA)
| Dimensions | 0.109 × 0.78 × 0.19 cm |
|---|---|
| Color |
Black |
| Condition | |
| Application Applicable use cases. |
External |
| HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. |
4 TB |
| Power |
900mA |
| Power Supply |
USB Bus Power |
| USB Standard |
USB 3.2 Gen 1 |
| Form Factor |
2.5" |
| USB Type |
Type A to Micro-B |
| USB Cable |
Included |
| Transfer Rates |
~ 5.0 Gbit/s |
| File System |
NTFS (MS Windows) Requires reformatting for Mac OS |
| Configuration |
Plug n' Play |
| Compatibility |
Gaming Consoles ,Linux ,macOS ,Windows |
| Warranty |
Returns Accepted |
FitKids Original 95534 Black Genuine Leather Boys Ankle Boots
HP 24-CB1025NH All-in-One 23.8″ Full HD Desktop PC – Intel® Coreâ„¢ i5 12th Gen, 8GB, 512GB SSD
| Color |
White |
|---|---|
| Condition | |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
| Integrated Graphics |
Intel® Iris® Xᵉ Graphics |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Operating System |
FreeDOS |
| Form Factor |
All-In-One |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. |
60Hz |
| Peak Brightness |
250 Nits |
| Processor |
Intel® Core™ i5-1235U |
| Processor Family |
12th Gen Intel® |
| CPU Frequency |
1.30 GHz |
| CPU Threads |
8 Threads |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
4 Cores |
| Chipset |
Intel® Integrated SoC |
| Max Turbo Frequency |
Up to 4.40 GHz Max Boost Clock |
| CPU L3 Cache |
12 MB |
| Memory Slots |
2 SODIMM Slots |
| Inc. Accessories |
Wired Keyboard ,Wired Optical Mouse ,Power Cord |
| Add. Features Additional Features. |
x1 HDMI 1.4b ,x1 RJ-45 ,x1 Power Connector ,x2 USB 2.0 ,x2 USB 3.2 Gen 1 ,x1 3-in-1 SD Card Reader ,1 headphone/microphone combo |
| TPM Module |
TPM 2.0 |
| Connectivity |
Ethernet ,Bluetooth® 4.2 ,Wi-Fi® |
| Optical Drive |
Yes |
| Front Camera |
HP True Vision 720p HD Camera |
| Speakers |
Dual 2W Speakers |
| Warranty |
12 Months Warranty |
TP-Link AX1500 Wi-Fi 6 Router
| Dimensions | 11.7 × 21.5 × 3.2 cm |
|---|---|
| Condition | |
| Color |
Black |
| Supported Standards |
IEEE 802.11ax ,IEEE 802.11a/b/g/n/ac |
| Connectivity |
Intel® Wi-Fi 6 |
| Frequency Range |
2.4 GHz ,5 GHz |
| Working Modes |
Router Mode ,Access Point Mode |
| Wireless Security |
Access Control ,SPI Firewall ,IP & MAC Binding ,Application Layer Gateway |
| Guest Network |
1× 5 GHz Guest Network ,1× 2.4 GHz Guest Network |
| VPN Server |
OpenVPN ,PPTP |
| Security Protocols |
WPA/WPA2-Enterprise encryptions ,WPA2-Enterprise ,WPA2-PSK ,WPA2-PSK/WPA-PSK ,WPA3-Personal ,WPA3-Personal/WPA2-PSK |
| No. of LAN Ports |
x1 Gigabit WAN Port ,x3 Gigabit LAN Ports |
| Controls |
WPS/Wi-Fi Button ,Power On/Off Button ,Reset Button |
| Voltage |
12 Volts |
| Protocol |
IPv4 ,IPv6 |
| Wireless Speed |
Up to 1.5 Gbps |
| Add. Features Additional Features. |
IGMP Snooping ,Bridge ,Tag VLAN ,OTA Firmware Upgrade ,TP-Link ID ,DDNS ,Port Forwarding ,Port Triggering ,DMZ ,UPnP ,IGMP Proxy |
| Wireless Functions |
QoS by Device ,Time Controls ,URL Filtering |
| WAN Types |
Dynamic IP ,Static IP ,PPPoE ,PPTP (Dual Access) ,L2TP (Dual Access) |
| Transmission Power |
CE: <20dBm(2.4 GHz) <23dBm(5.15 GHz~5.25 GHz) ,FCC: <30dBm(2.4 GHz & 5.15 GHz~5.825 GHz) |
| Operating Temperature |
0℃~40℃ (32℉~104℉) |
| Storage Temperature |
40℃~70℃ (-40℉~158℉) |
| Operating Humidity |
10%~90% non-condensing |
| Storage Humidity |
5%~90% non-condensing |
| Warranty |
12 Months Warranty |
Elden Ring Nightreign Standard Edition PlayStation 5® Disc
Monkii Elegant Secret Garden Floral iPhone Case with Hand Strap
Monkii Elegant Wavy Textured iPhone Case
HP 85A Original LaserJet Toner Cartridge (CF285A) – Black
HP P24v G5 23.8″ Full HD Monitor – HDMI, VGA, 250 nits, 75Hz
| Color |
Black |
|---|---|
| Condition | |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Add. Features Additional Features. |
Detachable stand |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Contrast Ratio |
3000:1 |
| Peak Brightness |
250 Nits |
| I/O Ports |
1x HDMI 1.4 ,1x VGA |
| Screen Treatment |
Anti-Glare |
| Viewing Angle In its simplest terms, viewing angle is defined as the maximum angle at which a display can be viewed without losing brightness or experiencing color shifts. Optimal or ideal viewing can be defined as watching TV directly in front of the screen at eye level (0° below). |
178º |
| Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. |
16:9 |
| Backlight Type |
Edge-lit |
| Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. |
75Hz |
| Latency Monitor latency, also known as input lag, is the delay between the source of the input eg. keyboard, mouse, remote, controller and the display of the image on a monitor or a TV. In other words, it is the time it takes from when a GPU sends a signal to the monitor, for the TV or monitor to display that frame. |
5 Milliseconds ,with overdrive |
| Warranty |
12 Months Warranty |
