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Last Updated on May 5, 2025
1. Introduction
Thank you for choosing Outlet Store ZM for your shopping needs. We are committed to providing a seamless shipping and delivery experience to ensure your satisfaction. This Shipping and Delivery Policy outlines the guidelines and procedures for shipping and delivering orders placed through our website.
2. Shipping Locations
We currently offer shipping services to customers within Zambia. Please note that certain areas may have restrictions or limitations, and we reserve the right to modify our shipping locations at any time.
3. Order Processing Time
Once your order is placed and payment is successfully processed, we will begin processing and preparing your order for shipment. Order processing time typically ranges from 12 - 48 business hours. Please note that orders placed on weekends or holidays may require additional processing time.
4. Shipping Costs, Methods & Timeframes
We strive to deliver your orders in a timely manner using reliable shipping methods. The shipping method and estimated delivery timeframe will vary based on factors such as the destination, product availability, and the shipping option selected during checkout.
Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you complete your order. We may also offer free shipping promotions for eligible orders, subject to specific terms and conditions.
Lusaka City
|
Priority Home Delivery |
Charge |
Calculated and shown at checkout. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 10 - 14 Business Hours from time of payment confirmation. |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for select items in our store. Eligible items will be marked as such. If a customer’s order contains a mix of items that are eligible and ineligible for Priority Home Delivery, the eligible items will be get expedited delivery, and the rest of the items will be subject to Standard Delivery. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Free Home Delivery |
Charge |
Free |
|---|---|
|
Timeframe |
Item(s) will be delivered within 24 - 48 Business Hours from time of payment confirmation. |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for all orders above K3,500.00. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Standard Home Delivery |
Charge |
Calculated and shown at checkout. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 24 - 48 Business Hours from time of payment confirmation. |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for all items on our store under K3,500.00. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Outlet ZM Local Pickup |
Charge |
Fee will be shown at Checkout if any. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 24 - 48 Business Hours from time of payment confirmation. |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for all items on our store. |
|
Address |
Item(s) will be delivered to the address of the Customer-Selected Pickup Location during checkout. |
Lusaka Outlying Areas
|
3rd-Party Courier / Agent |
Charge |
Free (Charge will shown on Checkout if any.) |
|---|---|
|
Timeframe |
Item(s) will be delivered within 24 - 48 Business Hours |
|
Availability |
Available in Lusaka Outlying Areas (ie. Chongwe & Chilanga.) |
|
Eligibility |
Available for all items on our store. |
|
Address |
Item(s) will be Delivered to the address of the Customer-Selected Courier/Agent during checkout. |
Ndola City
|
Free Home Delivery |
Charge |
Free |
|---|---|
|
Timeframe |
Item(s) will be delivered within 24 - 48 Business Hours |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for all orders above K2,500.00. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Priority Home Delivery |
Charge |
K150.00 + 1.5% of the order subtotal |
|---|---|
|
Timeframe |
Item(s) will be delivered within 6 - 12 Business Hours |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for select items. If a customer’s order contains a mix of items that are eligible and ineligible, the eligible items will be delivered as priority, and the rest of the items will be subject to the terms of standard delivery. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Standard Home Delivery |
Charge |
K75.00 + 3.5% of the order subtotal |
|---|---|
|
Timeframe |
Item(s) will be delivered within 12 - 36 Business Hours |
|
Distance |
20KM radius from Lusaka Town Centre |
|
Availability |
Available in Lusaka Central |
|
Eligibility |
Available for all items on our store under K2,500.00. |
|
Address |
Item(s) will be Delivered to the shipping address provided by the customer during checkout. |
|
Outlet ZM Local Pickup |
Charge |
Fee will be shown at Checkout if any. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 3 - 7 Business Days from time of payment confirmation. |
|
Availability |
Available in Ndola Central. |
|
Eligibility |
Available for all items on our store. |
|
Address |
Item(s) will be delivered to the address of the Customer-Selected Pickup Location during checkout. |
|
3rd-Party Courier / Agent |
Charge |
Fee will shown at Checkout if any. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 3 - 7 Business Days from time of payment confirmation. |
|
Availability |
Available in Lusaka Ndola Central. |
|
Eligibility |
Available for all items on our store. |
|
Address |
Item(s) will be Delivered to the address of the Customer-Selected Courier/Agent during checkout. |
Other Regions / Cities
|
3rd-Party Courier / Agent |
Charge |
Fee will be shown at Checkout if any. |
|---|---|
|
Timeframe |
Item(s) will be delivered within 5 - 10 Business Days from time of payment confirmation. |
|
Availability |
Available in Lusaka Outlying Areas (ie. Chongwe & Chilanga.) |
|
Eligibility |
Available for all items on our store. |
|
Address |
Item(s) will be Delivered to the address of the Customer-Selected Courier/Agent during checkout. |
5. Shipment Tracking
For most orders, we provide shipment tracking information. Once your order is shipped, you will receive an email notification containing the tracking details. You can use this information to track the progress of your shipment through our designated shipping carrier's website and/or our platform.
6. Delivery Attempts and Signature Requirements
Our shipping carriers will make reasonable attempts to deliver your package to the specified shipping address. In case of a failed delivery attempt, a delivery notification or pickup notice may be left for you to arrange an alternative delivery option. Certain shipments may require a signature upon delivery for security purposes.
7. Delivery Issues and Non-Receipt
If you encounter any issues with the delivery of your order or have not received it within the estimated timeframe, please contact our customer support team via hello@outlet.co.zm. We will work diligently to resolve the issue and provide necessary assistance to ensure a successful delivery.
8. Pickup Options
We offer local pickup options for customers who prefer to pick up their orders directly from our Pickup locations. You will be notified when your order is ready for pickup and given instructions on how to collect it. Please bring your order confirmation or identification when picking up your order.
9. International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause. However, we are continuously exploring options to expand our shipping capabilities and may introduce international shipping in the future.
10. Amendment and Updates
We reserve the right to modify or update this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for choosing Outlet Store ZM!
