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Last Updated on May 20, 2025
1. Introduction
At Outlet Store ZM, we strive to provide a satisfying shopping experience for our customers. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free process. This overview outlines our refund policy to ensure transparency and clarity for all our customers. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, please ensure that you meet the following criteria:
- The product was purchased directly from Outlet Store ZM.
- You have proof of purchase, such as an order number and/or receipt.
- The return or refund request is made within 5 calendar days from the date of delivery.
3. Valid Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, we will gladly provide a refund or replacement.
- Incorrect Product: In the event that you receive the wrong product or an item different from what you ordered, we will offer a refund or exchange.
4. Refunds for Canceled Orders
4.1. Refund Eligibility
Upon canceling an eligible order, you will be entitled to a refund. The refund amount will depend on the payment method used and any applicable fees or charges.
4.2. Refund Process
- If you paid for the order using a credit/debit card or an online payment platform, the refund will be issued back to the original payment method used during the purchase.
- If you paid through other means, such as cash on delivery or bank transfer, our customer support team will provide instructions on how to facilitate the refund process.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us of your intention to return the product.
- Provide details of the order, including the order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if required.
- Carefully package the product in its original condition, including all accessories and packaging materials.
- Ship the product back to us using a reliable shipping method, and retain the tracking details for reference.
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Depending on the reason for the return, we will process a refund, replacement, or exchange within 7 business days. If a refund is issued, it will be processed using the original payment method unless otherwise. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
|
Payment Method |
Processing Period |
In-Store Credit |
Instant Refund |
|---|---|
|
Cash |
24 Business Hours |
|
Mobile Wallets |
2-3 Business Days |
|
Credit/Debit Card |
7-14 Business Days |
6. Exceptions And Limitations​
The following exceptions and limitations apply to our refunds and returns policy:
- Clearance Sale Items: Certain items marked as "Clearance Sale" or "Returns Not Accepted" are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Return Shipping Costs: While we strive to provide free return shipping whenever possible, in some cases, return shipping costs may be the responsibility of the customer. We will inform you of any applicable charges during the return process.
- Used or Altered Products: Products that have been used, altered, or modified may not be eligible for return or refund unless they are defective.
- Discretionary Refunds: The decision to issue a partial refund is at the sole discretion of Outlet Store ZM and will be assessed on a case-by-case basis.
7. Contact Details
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team via hello@outlet.co.zm. We are here to help and will be happy to address any concerns you may have.
8. Amendment And Updates​
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on the Service.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
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